I watched that
Matt Moran clip that went viral the other night. We watch as Matt is seen filming a cooking segment and after the take, a stylists helper clears the scene and disposes of some food which, as far as Matt is concerned was still perfectly good to consume. He then berates the person in front of all the crew and then when someone tries to deflect this tirade, he then rounds on them before storming off set.
We later learn that this was a set up. The message in fact was not to waste food. We had all been Punk’d apparently. This situation was a tad embarrassing for the Sydney Morning Herald who later changed their story when details emerged that the ‘on set meltdown’ was actually a rehearsed play.
Now Mr Moran I believe in his early TV career, think;
the Chopping Block, had been
spruiked as our very own version of
Ramsay. Now this latest outburst, though scripted seems to underpin this comparison. I don’t think this is wise especially for someone who is intent on making in-roads from kitchens to mainstream television.
As clever as this ersatz clip may be, it highlights some ingrained misconceptions about acceptable kitchen behaviour that are very anachronistic in this day and age.
In fact it unwittingly paints Moran as a bit out of step with the times which I'm sure was not its intention.
I recently viewed a few Ramsay clips end to end and was struck at how out of control he was. A few years back his tirades seemed to come from a passionate frustration but with the benefit of a few years they now just look like tantrums. And they are embarrassing to watch, a throwback and hopefully a thing of the past.
Now I’m not suggesting Matt Moran is in danger of any
Ramsayesque tragedy but it did strike me as a bit ill advised and potentially damaging to his profile to appear like this.
Having said all this, I think it’s unreasonable to expect people who are angry not to appear angry. People show their emotions, it’s what we do, we are human. I am not excusing bullying or threatening behaviour for a minute but the fact is we are uncomfortable with any displays of anger. Instinctively we are uncomfortable by it even if we are not directly or obviously threatened and I believe not able to cope with its display. Most of us just shut down and retreat into ourselves which does nothing to negate the reason why someone is angry in the first place.
Conversely, in my opinion there’s something coldly and oddly calculating in someone’s ability to remain unmoved by obvious anger, it seems unnatural to me, like an automaton’s response. Give me real emotion every time over some eerie stifling response devoid of any sentiment.
In fact I will go so far as to say that in our quest to shuffle ones true and immediate emotional responses in the workplace under the proverbial carpet we have not addressed the fact that someone has not done their job properly. It has now been replaced by ‘How it was conveyed’. This strategy might fit neatly into the no-threatening patois of workplace relations but it also denudes the gravitas and repercussions of the actual event that started the whole thing. It also makes the person at the centre of the issue not take any responsibility for the situation, kind of like a no fault divorce and this poses the biggest problem for me and strikes at the core of this problem. It would be a whole lot easier if people realise that if they make a mistake, to just own up, take stock and move on.
In a recent blog post, a person tells why they left professional kitchens for good. This person said ‘if I’m doing a good job, praise me and if I’m doing a bad job, get rid of me’. What struck me was that there was no middle ground as far as this person was concerned. The realities are that not all jobs people do are praiseworthy but that
doesn't mean they should be sacked.
Just turning up and mashing some potatoes does not in my opinion attract praise. Nor making just OK mashed potatoes is not a sack able offence.
I think the expectations of many people coming into kitchens need to be calibrated. Remember, the demands of meeting repetitive and urgent deadlines have their own peculiar stresses and this is not for everyone. It’s
naïve to seek to apportion blame for the pressure exerted upon workers in a busy kitchen environment. Customers order food; they expect to get it reasonably quickly, all of their meal together, cooked as specified on the menu, hot or cold as described and served as cheerily and as professionally as possible. Sure, no lives hang in the balance however keep stuffing this scenario up enough times and stand back and see the repercussions in immediate loss of trade.
The systems in place to ensure this outcome is consistent are there to provide assurances not only to the customer but also for the staff who have to prepare it.
This system
isn’t wrong just because one person might not be able to cope with it, in fact it suggests that that person must reconcile that they mist fit into the system or find another vocation. Whoa, I’m not saying all systems are perfect, nor all workplaces effective but those that do demonstrate that their procedures works effectively need not be tarred and feathered by the ones that don’t.
Just because the job was not for you does not always mean the system failed you.